Bravia Core Login Runaround

[tuffty67]

Hi,

 We purchased a Sony KD65X89KU in the UK in September 2022. I set up the Bravia Core around the same time and we decided to save the generous offer of 5 free movies for the Christmas holidays.

Sadly we have not been able to sign in, this may be due to an incorrect password, which we have attempted to recover through the Bravia Core app but it doesn't recognize the temporary password sent. I have also changed our Sony account password and tried using that too without any success. The other option is to create a new account, but I need to provide a voucher code which I don't have and I cannot find the voucher code.

I contacted  support-gb@sonypicturescore.com six days ago and still no reply other than an automated message acknowledging I had sent a request for help.
I would very grateful for any or all advice that could lead to rectifying this issue.

[Anonymous]

You can try the obvious like clearing the cache and data for the app, force stop it. Make sure it's on the latest version in the play-store. Sometimes using a different network can work! so you can try connecting your TV using hotspot from your phone data and trying it once more, cheers.

[tuffty67]

Thanks for the reply,

I had already tried your suggestions before writing to the forum and I have just tried them again, just in case. But no luck. I am still experiencing the same problem/problems

1. I cannot log in as my password is not recognised ( even though I am pretty sure it is correct)

2. I can obtain a temporary password through the Bravia Core app, but sadly that is never recognised

3. I cannot create a new account as I don't have the voucher code

Note: I do clear what I am allowed to clear from the app, but sadly I just keep going around in circles. I have emailed the appropriate support and they elevated the query over a week ago and so far not even a response. Starting to lose faith in Sony, I really expected better!

Thanks again for your attempt to help

[tuffty67]

Two months later and still awaiting a reply offering a solution. 

[Anonymous]

Hey I just replied to you on the other thread! 
Anyway sorry to hear about that buddy, the thing is even if you call Sony support they won't be able to help, and they will refer you back to the. So fingers crossed that they get back to you with a resolution soon, all the best. 

[Joynal]

Hello, im having the same issue, did you manage to resolve it?

[leveller]

I just thought to myself “haven’t checked Bravia Core for a long while to see if there is any new films worth getting” …

Wish I hadn’t bothered. The app has logged me out and I can’t remember which of my 6 emails is registered, so I asked for a password reminder on each. And not one email has come back with a temp password.

This is app is incredibly rubbish.