Bravia android 4k tv x7000

[Trevor.hill1992]

I been unable to use this tv for 2 years. It wouldnt respond to anything. I did the factory reset but pressing the volumn down and power button. It showed the android guy. It rebooted but now its like a greyest color screen and the welcome menue never comes on just sound and the greyest screen. Could anyone give me any advice. Thanks

[Pascale_F]

Hi Trevor,

Welcome to the community. 

Which model TV do you have? 

Thanks, 

Pascale

[Trevor.hill1992]

XBR-55X810C is the model number

[Sean_Mc]

Hi Trevor, 

I would recommend getting in touch with the support team here who will be able to look into this for you further.

Best wishes,

Sean Mc