Bravia 4k UR3 not displaying programme information on channels

[Kreases]

I am using the satellite channels and most aren’t displaying programme information, I have to click on a channel before it displays the information. Can anyone help please, the TV has the latest firmware

[LightFoot]

Hi @Kreases   What is the model number of your TV? It should be something like KD-65XH8096. Earlier Sony TVs did not come with a proprietary EPG on satellite, so could not use the FreeSat EPG for example.

https://www.sony.co.uk/electronics/support/articles/00183238

[Kreases]

Hi,

The model number is KD-43XH8505