All apps failing after update

[banqsie]

Hi,

My TV recently did a software update and the first time I used after that everything appeared fine.  However, I have gone to use it today and upon switching it on it came up with multiple messages that various apps had "stopped".  The pop-up message has an OK button on it and when I press it it comes up saying a different app has stopped.  This repeats itself until the same message informing me that the same app (most of the time GamepadManager) has stopped continually pops up every time I press OK.   Eventually the TV then reboots itself.  I have tried switching it off at the power socket but everytime it boots up the same thing happens.

Sick of this TV now.  I knew there were software issues when I first bought it but I would have expected them to be have sorted by now.

Model: KD43X8305C

[Anonymous]

Hi there

Can I assume its very similar to this:

Suggest trying a factory reset, instructions:

https://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/66442/

Cheers

[banqsie]

Hi,

Its similar, I've uploaded a video

Its impossible to navigate any of the menus to do a factory reset.  Is there another way using hardware keys to boot to recovery like you would on an Android phone?

[Anonymous · Accepted solution]

@banqsie - Thanks for the video - Ive subsequently forwarded this to Sony too ! 

Try a forced factory reset:

https://us.en.kb.sony.com/app/answers/detail/a_id/75705/

[banqsie]

Thanks, that seems to have fixed it with a couple of attempts.  Bit of an extreme fix though as now I will have to reinstall all my apps and get it setup again.

[Anonymous]

Hi there

Glad it seems to have worked.

Cheers