5 year warranty

[Blinkhorn]

Dear sir very happy with my new tv 55x90l, the problem is with the free 5 year warranty. I have tried to access it but without success. As an 81 year old i struggle with modern technology, I find it ridiculous that you require photographs of the purchase receipt, it seems to me you are making it as difficult as possible to obtain the warranty. 

[daveyh64]

You are not speaking directly with Sony here, this is a Sony user to user community.

Are you certain your new Sony TV comes with a 5 year warranty not all Sony TVs do.

To check if your TV is eligible for the 5 year warranty click on the link below.

https://www.sony.co.uk/promo/5yearwarranty

Where did you buy your TV, if you had bought it from John Lewis or Richer Sounds you would have

been give a 5  and 6 year warranty respectively without having to make a claim or show Sony any receipts.

[SatoruGojo]

Hey @Blinkhorn, You will need to check if your dealer is eligible or not from this LINK and then submit the claim, I can see that your TV is an eligible model.