2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[Tarzion]

I have a lot of crosstalk when watching 3D on this set especially for the rear objects.

I never had this issue with my Samsung Plasma.

[petersincock]

I have updated mine this afternoon via USB, all went smooth and so far so good. Better response and so far no "full" pop ups.

I dont use "YouView" as i found it a pain and probably wont use it .

KDL-43W805CBU

[Scallygally]

The update seems to have improved the lag no end and the menu's are a lot more responsive . Well done for listening Sony.

Sent from my Samsung device

[adyjay33]

"Well done for listening"... I like that phrase... IMHO this TV should not have been put out in this state in the first place, I dont get paid to beta test their products and as for listening they should have sorted these issues out before the sets were sold, someone in Sony was not listening to the software developers who probably knew this had a lot of bugs in it and knew it should not have been sent out in this state, now they are playing catch up

All wrong!

And we still dont have HDD or PIP/PAP or a decent YouView guide where we can scroll page by page instead of just station by station!

Sorry for the rant but god these Sony people are useless! 

[royabrown]

@adyjay33

Don't the Programme Up/Down buttons operate page by page when you are in the YouView EPG?

With only the slight confusion that Down scrolls down the list of channels, but as the channels are in ascending order, physical 'down' is Channel numbers 'up', i.e. Increasing? 

[RodBRUK40]

Finally after today firmware update, the 3D pop up message is gone! Andit seems overall de TV is more responsive now.... hopefully this is it.....(I dont care about the HDD record)

[chrgray]

So, with these new firmware I'm getting intermittent ARC failures.  Sound from Freeview channels is not getting passed via ARC to my Sony sound system.  This was working perfectly on the previous firmware.  Only way to get it to work is switch to TV Speakers, and then switch back to Sound System.

[spook63]

Has anyone (like me) who foolishly installed the last update via DNS proxy (and lost YouView as a result) installed the new update OTA or otherwise with DNS Proxy disabled? Did it restore YouView?

[walshy5050]

I hope this update sorts out the satellite auto update I'm sick of deleting the porn channels off it so my children asking what the channels are 

[Tarzion]

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@spook63 wrote:

Has anyone (like me) who foolishly installed the last update via DNS proxy (and lost YouView as a result) installed the new update OTA or otherwise with DNS Proxy disabled? Did it restore YouView?

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I should restore YouView if not then run the "Initial Setup" before you do the update.