2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[Gpevans99]

Hi Mike ,

Honestly haven't noticed that and seems to boot up a bit quicker if anything, picture same as before, but still no you view which was due in the summer?

Sent from my iPad

[Gpevans99]

Hi mike dean,

Sorry I am not an expert what do you mean by cast ?

Sent from my iPad

[Gpevans99]

Hi,

Sorry I have a completely black screen and just sound then I need to calibrate it to get a picture? Very consumer friendly if that's correct?

Sent from my iPad

[Gpevans99]

Hi get it now the Google thing, don't use it to be honest so don't know

[windsurftom]

Hi can anyone help me? I thought this new update might help my problems

Firstly Netflix wont work, it accepts my password but before logging it it reverts back to the intro screen - "plans start at 5.99 a month"

Any ideas how to fix this?

Also where is youview?

Thanks, Tom

[MikeLothian]

I had Netflix issues too  I ended up going into apps in setting and clearing the data for the Netflix app

[theshamelessmanc]

Has anybody actually tried updating the Netflix app, from the play store on the telly yet? 

[windsurftom]

Thanks Mike, tried that but no change.

I know the signin is definately right as when i put in the wrong details it tells me.

as it is signing in it flashes and then returns to The intro screen.

[cozzykim]

@theshamelessmanc

Mine seems to have updated automatically, it's showing as V2.4.0 Build 1032, Updated 13 Oct 2015.

G-Play on the TV just says "Installed" when I search, so no further update available AFAICT.

[dataghost]

I've managed to update the Netflix app and the google music app from the Google play

store. Apps seem to take forever to download/install though!