2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[NicolaiLarsen91]

You do realize, that Netflix doesnt support HDR - right?
Marco Polo is avaible in 4K, but not in HDR ..

[Gpevans99]

For the Sony X8509 just done the latest software update, from what I can see the only change is I now have no picture and only sound! Resetting by holding down the power button for 5 seconds and rebooting seems to bring the picture back if anyone has this problem

[gunit1978]

Hi.

Has anyone found a way of getting apps on the homepage that haven't been installed through the tv play store?

Thanks in advance

[Ifishdk]

After new update today google cast will not work. I have try to make a hard reset but still not søgning.

[dataghost]

Yeah I guess so.  What I don't get is why HDR is a picture preset in that case.  As far as I can tell leaving it set to that makes the general picture look weird.  Why is that option there if the tv presumably auto uses the feature when HDR content is available (something I'm not completely sure actually happens).

[Kevwoods12]

It's so it can be calibrated like any other picture mode. 

[MikeLothian]

The guide is still shockingly slow, I'd say it feels even slower than before, which is weird considering how fast the home screen is overlaid when you press the home button. Why does that work so well and the guide so bad?

[Gpevans99]

Hi,

Sorry I really haven't got a clue what you are asking😄

Sent from my iPad

[Gpevans99]

Hi,

Not yet but let me know when you do

Sent from my iPad

[mikedino]

Same problem for me - can't Cast, doesn't even appear as a Case device. Worked fine before the update. TV is a 55X8005C.