Xperia5 crashing phone

[Զանգվածները]

去年11月我就买了一台sony Xperia5手机。发现了一些问题，至今都没能解决！

1.不支持volte视频通话

2.手机无法合并通话，无法使用多方通话。

3.如果手机安装较多软件，手机非常容易发热死机。因为索尼手机对软件自启动没有管控。即使启用了节电优能，还有大量软件会自启动后台运行。就算你尝试强行停止这样软件，没几分钟，他们又在后台自动运行。看来索尼宁愿让手机内存占满死机也不愿意关闭并限制后台进程。

4.糟糕的客户服务。客服喜欢打官腔，大都是机械式回复，并称没有接到其他用户反应有类似情况。至于反应的问题，客服都不处理。他们只会建议你去售后网点维修，并提供付费检测服务。对于这样软件的死机等问题。他们只负责恢复系统，并坚称手机功能正常。是因为软件装太多了。都是用户的错是啊。只要不装其他软件，手机会很流畅。都是用户的错！

索尼公司更本不在乎中国用户，客服更对于反映的问题置之不理，只会建议送到售后恢复系统并收取检测费。 再使用第一天，发现了问题，想要退换手机，都不支持。因为检测人员说这是用户使用习惯问题，手机是正常的。没有人在乎售后。所以他们手机销量差真是活该！！！

I bought a Sony Xperia5 phone last November. Found some problems, but have not been resolved so far!

1. Does not support volte video calls

2. Mobile phones cannot merge calls and cannot use multi-party calls.

3. If the mobile phone is installed with more software, the mobile phone is very easy to get fever and freeze. Because Sony phones have no control over software startup. Even if Power Saver is enabled, a lot of software will run in the background from startup. Even if you try to stop such software forcibly, within minutes, they automatically run in the background. It seems that Sony would rather let the phone's memory fill up and die than shut down and limit background processes.

4. Poor customer service. Customer service likes to play official roles, most of them are mechanical replies, and said that no similar response was received from other users. As for the response, the customer service does not deal with it. They will only suggest that you go to the after-sale outlets for repairs and provide paid inspection services. For such software crashes. They are only responsible for restoring the system and insisting that the phone is functioning properly. It's because there is too much software installed. It's all the user's fault. As long as no other software is installed, the phone will be smooth. It's the user's fault!

Sony does not even care about Chinese users, and the customer service is more ignorant of the problems reflected. It only recommends that it be sent to the after-sales recovery system and charge a testing fee. On the first day of use, I found a problem. If I want to return the phone, it is not supported. Because the inspector said that this is a user usage problem, the phone is normal. No one cares about after sales. So they deserve the poor mobile phone sales! !! !!

gt

[Yekollu]

1 & 2 - are network dependent. Your network provider must enable/activate/certify/Support the phone for VoLTE calls. Merging calls and Multi-Party calls are also network-dependent 

3 -  Never had this issue. Have you been sideloading apps? If you want a phone with aggressive RAM management, phones like RedMi etc would be right up in your alley

4 - This is true. Sony customer support has become utterly useless and they are more terrible than Motorola

[Զանգվածները]

首先感谢一下alexdon的翻译

1&2.我使用的是中国联通的网络，之前使用三星的手机都是可以正常使用这些功能。这明显就是手机厂商适配问题。

3.由于中国的网络无法连接谷歌，也无法使用，谷歌商店以及其他任何服务。所有软件都是从第三方网站或者是系统自带的应用商店下载的。基本上大多数软件都会为了获得推送，把进程挂在后台持续运行。甚至还有些软件会在后台举办狂欢派对，相互唤醒以便消耗电量。即使你开了内存优化以及节电优能的全部优化。把应用程序，都设置为限制后台运行，并且把存在的进程全都删除掉。他们还是会自动启动并在后台运行。主要原因是中国的软件大都不规范，这款手机缺少自启动管理功能。

目前业界普遍的做法就是：过于活跃的程序，将限制自启动，在内存即将占满时将自动删除后台软件进程。偏偏就是索尼移动，他们选择让手机卡顿，死机。好让我们知道他们的系统做的有多么不堪。

4.当时买这台手机主要是因为索尼的手机外观非常独特，没有刘海，屏幕上也没有被打孔。在19年和20年都是非常罕见的。鬼知道买回来会出现乱七八糟的问题。毕竟门店的体验机用起来非常的流畅。每次遇到问题，客服只会要求你恢复系统或者送到维修网点检测，好让他们收取你服务费。至于普通手机缺少的功能，他们总是会这样解释：我们的手机就是这样设计的，没有这项功能。

这款手机在中国的市场过于小众，他们甚至到目前为止都没有为中国版提供软件更新。只能说索尼公司至今都是无所作为，他们根本不在乎消费者。.

Thanks alexdon for the translation first

1 & 2. I'm using China Unicom's network. Previously, Samsung's mobile phones can use these functions normally. This is obviously a problem for mobile phone manufacturers.

3. As the Chinese network cannot connect to Google and cannot be used, Google Store and any other services. All software is downloaded from third-party websites or the application store that comes with the system. Basically, most software hangs processes in the background to get push. There are even softwares that host carnival parties in the background, awakening each other to consume power. Even if you turn on memory optimization as well as all optimizations of the power saving excellent. Set the application to restrict background running, and delete all existing processes. They still start automatically and run in the background. The main reason is that most of China's software is not standardized, and this phone lacks self-starting management function.

The current common practice in the industry is: excessively active programs will restrict self-starting, and background software processes will be automatically deleted when memory is almost full. Just because of Sony Mobile, they chose to let the phone freeze and freeze. Let us know how uncomfortable their system is.

4. At the time, I bought this phone because Sony ’s mobile phone has a very unique appearance, no bangs, and no holes on the screen. It was very rare in 19 and 20 years. The ghost knew that there would be a mess when it was bought back. After all, the store experience machine is very smooth to use. Every time you encounter a problem, the customer service will only ask you to restore the system or send it to a maintenance outlet for testing so that they can charge you for your service. As for the features that ordinary phones lack, they always explain this: our phones are designed like this, without this feature.

This phone is too niche in the Chinese market, and they have not even provided software updates for the Chinese version so far. It can only be said that Sony has done nothing so far, they do not care about consumers at all.

gt

[Yekollu]

1 & 2 - I guess you have no idea how VoLTE works. The particular model has to be enabled by your carrier and i guess the Samsung models are already approved. Sony cannot do anything here, you have to contact your network provider's customer service

3 - Get a Redmi or Xiomi or a similar phone which has aggresive RAM management, as simple as that or do not install those crappy apps

4- Totally agree with it, the customer service is terrible and worse than Motorola's. And complaining in this forum won't help you either, nobody from Sony checks this forum. Except for @Jonas the rest of moderators here do copy-paste or close the thread.

Do yourself a favor and get a different phone