Xperia 5 IV

[TrevorF]

The Photo Pro app on my Xperia 5 iv doesn't recognise QR codes. The QR Code reader is on and the app is in Basic Mode. I am using Android 13 (Update 64.1.A.0.857). Any help or advice is much appreciated. 

[HannahEd01]

Hey TrevorF, are you sure that the feature is on?? Check this link out to see: 

https://helpguide.sony.net/mobile/xperia-5m4/v1/en/contents/TP0002935160.html?search=QR%20

Also, is the issue happening with multiple QR codes? Or just one? As it might be corrupted if it's just one. 

Also, try these quick fixes: 

https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00232845

[TrevorF]

Many thanks Hannah. I think it was just the two QR codes that I was trying that were not working. I have since tried a few others and they work okay. I think Photo Pro may have a few issues with recognising codes in different types of media (e.g. on a monitor screen). So I will continue to experiment and feedback here.

[HannahEd01 · Accepted solution]

Hey TrevorF, thank you for the update. On the screen, try as much as you can to include the 4 corners of the QR code, make the phone steady, and move the came closer and away from it. Let me know how it goes. 😇

[TrevorF]

The QR reader seems to be working now.