Xperia 5 ii won't install new updates

[aspicacci]

Hello, after installing build 58.1.A.5.280 fingerprint sensor has stopped working and new firmware updates cannot be installed. 

This even after factory reset. 

Any ideas on how to "force" an update on the phone?

Kind regards from Italy,

Arnaldo 

[Marino.Manolo]

Nothing also with Xperia Companion?:

https://www.sony.it/electronics/support/mobile-phones-tablets-mobile-phones/xperia-5-ii/downloads

[aspicacci]

Nothing.... 

[Marino.Manolo]

Maybe you can try to repair Software via Xperia Companion, after that can retry the upgrade...