Netflix notworking on Xperia 5

[swePeso]

Cannot connect to Netflix. Getting error "-1001".
Since Netflix is bundled I cannot uninstall the app, only uninstall updates. When doing so, I get version 1.0.0
Then I clear the cache and update the upp through Play Store, and get the same error again.

What do to now? Netlfix app worked on my previous phone, XZ1.

[Uliwooly]

@swePeso 

This was indeed an issue with the Xperia 1 but since this is a third party app it'll be up to netflix to address

https://help.netflix.com/en/node/100300

[Martin1]

Hi @swePeso, sorry to hear about this.

As @uliwooly mentioned, this error code seems to be coming from the Netflix service and not from the phone itself. Try the troubleshooting mentioned in the link that @uliwooly posted, if that do not work, the best thing to do is to get in contact with Netflix support for further instructions and troubleshooting.

I hope that helped a little bit! 

[Valb21]

Iup this topic because i have the same problem.

I contacted netflix and they said that i have to wait a sony update :s.

Someone has more information about the update ?

Thanks.

[Yekollu]

Are you trying to access Netflix via Wlan at work or university? 

[swePeso]

At home Wifi. With 4G. 
Doesn't matter. Get error code -1001 in all cirumstances.

[Valb21]

Sony, could we have a news answer about it ? Because Netflix say me that they can't do anything for me... 

[Lucius_Xperia5]

Try to reinstall the apps , my netflix in HK is working fine. So that might be a local area apps problem.

[oepunkt2020]

I've got the same problem with Xperia XZ3 from the moment I got the phone (October 2018) and it's still not solved:

Advise from Netflix is to uninstall and reinstall again. Problem is, that on my phone, the app is pre-installed and cannot be uninstalled - even in developer mode. They tried to install a different app version of Netflix on my phone - but that's not working neither, since the original version is still there (and again: can't be uninstalled).

Advice from SONY is to wait. Since they are not hearing enough complaint, they won't fix it. Apparently  it works on most phones just fine.

[Yekollu]

Sony's customer service has gone to the dogs now, worse than Motorola's.

They will never acknowledge any problem on their mobile phones