Blank screen

[Jt38dicks]

Hi can anyone help whenever my phone rings it's all ways a blank screen so I don't know who is calling. How do I go about fixing this problem. Phone is only 6 months old 

[Pascale_F]

Hi there, 

Welcome to the community. I'll just see if I can find any help regarding this.

Thanks,

Pascale

[CosmicTomato]

Check the proximity sensor test in the support app, this is what decides your ear is on the phone and blanks your screen and check this article with a similar issue.

https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/articles/00235711