Z5 Premium not turning on

[BlazeAwesome]

My Xperia Z5 Premium won't turn on.

I've pressed and held the power button. Didn't work. The hard reset is not working. I tried pressing the off button near the SIM and tried turning it on again. Didn't work.

Also when i hook it onto the charger the notification light doesn't light up. PC Companion isn't recognizing it either.

Please help!

[BlazeAwesome]

Exactly. It's a brick.

[_alexdon_ · Accepted solution]

You need to contact your Local support in this case. I am sorry.

[BlazeAwesome]

Will do. Thanks for all your help.You've been great. I appreciate it.

[_alexdon_]

Anytime, hopefully all will go well.

[lonestar1]

Maybe you run out the battery,try charging a few hours or over night

[khandaras]

Now I have the same situation. No signs of life at all. Phone was charging over night, in the morning I noticed I had no cell signal. Rebooted the phone, no sim card it said. Turned the phone off, took out sim and put it back. Its completely dead. OFF button in sim-slot does nothing even if I hold it for two minutes. No charging LED when connected to wall. Absolutely no response at all when I plug it to my pc, no matter if the volume down button is pressed. Tried few different cables as well. Also volume up + power does nothing at all, same for vol down + power. Xperia companion does not recognise it, cant perform the software fix.

Simply: no matter what I try there just isnt any life in the phone. It had 100% battery when I turned it off, its now plugged to the wall socket but I doubt it makes any difference.

I guess the only solution is to take it to my local vendor? Im very dissappointed, I've had this phone for only five weeks.

Edit: Yup, took it to be serviced. Will report here if they manage to fix it.

[khandaras]

Okay, I finally got my phone back. They changed the battery and I guess the motherboard? Dont know the exact translation. The main circuit board anyway, was broken. I´m glad my warranty covered it. Still no idea what caused it to fail, but its working now.

[Mk1ng]

Hi,

I have the same problem and have arranged to send it back for repair, but before I do I just wanted to know if when you got your phone back it still had all your data on or did they do a factory reset??

[khandaras]

They reseted and updated my phone. I got my contacts from google account backup, photos and music I had on sd-card so it was no problem for me.

But yes, the phone was reseted when I got it, had to setup it like a new phone.

[wnabulsi]

Thank you for the advise, i bought my Z5 a month ago and it was not turning on, just tried what you suggested and it worked.

Many thanks