Sony z3 compact xperia back and home button not working

[User105]

I am using z3 for almost a year and dint have any issues. Since last two updates i am facing two problems.

1. The drop down notification menu does not displays properly when slided over from top to bottom

2. Back and home button works once in a blue moon. Previously they were working great. Now i will have to try for more than 25 times to make that happen or restart the device.

Please let me know if this is a software issue caused by the latest software release or is there a way to bring back the old version of software. Eventually i need a working software and not this piece of ugly software quality.

Please respond when this issue will be resolved.

[smogwod]

Thanks, I know this is a fix rather than a cure but it really helped me out today 

[Shield]

I've sent my z3c to sevice on 26 september for same problem and they confirmed that is a hardware problem and not software...Anyway my z3c was unable to fix and dunno why but 2 days ago i recived the new sony x compact instead and i accepted the deal.So for u guys hurry up to send the phone in service if its still under the warranty because no software update will repair ur phones! Good luck all 

[stam21theo]

Same issue here...it's clear software problem!!! I sent it to service and tell me touchscreen problem(150euro). They looking for idiots!!!

I ve only waiting for update or root the phone... This is SONY support!!! NEVER Sony products again

[noursbleu]

Hi all !

I began experiencing this problem some days ago.

I spent some time online and found something that did the trick for me.

When you go through the update process, it's mandatory to do a factory reset.

If not, there is a bug affecting the marshmallow update process so the phone think

you are always achieving  the setup wizard, and try to keep the softkeys off.

FIRST:

-> swipe the notification bar and press your user account icon. 

-> press on the "Guest" icon to enable someone to use your phone (desktop change to it's default settings)

-> swipe the notification bar again, press user account icon and press your user icon (Host) to come back to your session.

-> Now, the softkeys are working (for me indeed)!

SECOND:  if you can use adb, do a :

adb shell am start -n com.google.android.setupwizard/.SetupWizardTestActivit

 Click through the wizard and the issue will disappear.

see ya (and sorry for my bad language...)

PS: I've tried to force_close and disable some process running in applications in relation with I told.

I've disabled "Configuration assistant" or something like this in english and "configuration guide".

My softkeys are working wonderfully well...

[paulw-aus]

I've had the exact same issue as everyone here but was lucky enough that my phone was still under warranty.

I sent it in to the repair centre (third party, non-Sony) and got a new/refurbished phone back a couple of weeks later which works perfectly.

Not a lot of info on the repair document unfortunately, but it's nice to have a working phone back again

[ikr2]

Just to add that you have another customer experiencing this problem: Android 6.0.1 Sony Xperia Z3 Compact (4 months old) Symptoms: No notifications (email, text, calls) Only the virtual back button is working Quick settings (swipe from top) not working This happened following a software update last night.

[tinong9]

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@#ikr2 wrote:
Just to add that you have another customer experiencing this problem: Android 6.0.1 Sony Xperia Z3 Compact (4 months old) Symptoms: No notifications (email, text, calls) Only the virtual back button is working Quick settings (swipe from top) not working This happened following a software update last night.

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Really?

Just 4 months in use and got the problem already? Very doubtful it has to do with the hardware if it is that new, right?

Thanks for sharing, that is good to know, because I have been wondering how new units are faring.

[ikr2]

Sorry, - it is a Z5 Compact

[nappyshock]

Tried noursbleu's FIRST option of creating Guest account - didn't work on my phone

[ikr2]

Tried guest account and tried Nova Launcher. Neither worked and the Nova Launcher left my phone in a loop failing to launch the set-up wizard. In the end I had to factory reset my xperia z5 compact. It seems to be working OK now.