Sony z3 compact xperia back and home button not working

[User105]

I am using z3 for almost a year and dint have any issues. Since last two updates i am facing two problems.

1. The drop down notification menu does not displays properly when slided over from top to bottom

2. Back and home button works once in a blue moon. Previously they were working great. Now i will have to try for more than 25 times to make that happen or restart the device.

Please let me know if this is a software issue caused by the latest software release or is there a way to bring back the old version of software. Eventually i need a working software and not this piece of ugly software quality.

Please respond when this issue will be resolved.

[Maranui]

Totally agree with you and  share the same frustration.

Even worst, today I lost 1-2 more millimeters, with no significant change from yesterday.
Now, I can't access at all the nav bar, even in gloves mode....

[Sabbie84]

Omg i have the exact same issue. First was the drop menu which refuse to drop until much effort had to be used. Now is the back button at the bottom that refuses to work. I have restart several times n it still wont work and is very frustrating.

[Eniva]

I found some temporary solution but only works in rooted phone... Download resolution changer app then adjust the height and width... I hope this will help because i also have thia issue...

[ErikJohn]

Hi, guys! I have the same annoying problem. After a software update from Sony (I think 3-4months ago?), my Sony z3 compact's digital home button started to somewhat hard to press. After few days, I noticed my notification drawer started to be the same (hard to pull out). And then after few days, my digital home button, along with the back button and recent apps button, can't be pressed anymore. I just use the glove mode to press those buttons, but I am still having a hard time to make them work since I have to press them a lot of times. After few days, my notification drawer isn't working anymore. Then, I noticed my notification light isn't working normally, and the charging port under the flap isn't working anymore (I just use my magnetic charger to charge it). I just don't know if these are results of a software problem since I noticed that it started after the most recent automatic update from you. As you can see, the problems seem to be like a domino effect, so I am thinking if this is just a software bug. I don't know if I already have to go to the repair shop since I am still thinking if this problem can be resolved by your next update. I really need you advice regarding this. I don't want to spend a lot of money for an unsure issue that may be repaired by an update. I also don't want to spend money to repair this and get the same issue after your next update. When will you release your next update?? I guess Sony should take care for their customers more, and they should really hear us. Or else, Sony will lose people who loved them. Think of it, Sony. These people searched and found this thread because they lovED their z3 compact devices. Why not give us concrete and permanent solution??

-WAS a Sony fan.

[Maranui]

Totally agree.
EasyTouch help a lot, but still waiting for an official fix or reason...
Same feeling, it will be difficult to buy a Sony again, even if I loved my z3c before the bug.
😮

[Uliwooly]

@Maranui

why haven't you send it to an xperia repair center to get it inspected?

[Maranui]

I live in Tahiti, French Polynesia.

No repair center here.
I have to send it to Sony France, pay for the shipping, pay the repair (if it can be repaired) and pay the shipping back, and of course, it could take 3-4 weeks for each shipping with no breaking/robbery issue guarantee too...

So Easytouch works great! lol

And I wonder when I can afford a new phone, which one to take, as I can not trust Sony anymore for the moment.
Too bad, because the most important part for me is the camera, and the one on my Z3c is pretty good.

Thanks for asking.

[Cerealguy23]

Hello, i'm fron Perú. And i have the same problem. Definitly is a software Bug. I try to solved using Hard factor reset.. But not Anything changes. Easytouch Apple is a temporal solution, but i so disappointed With Sony for this 😕

Oh God.. Give me more paciente..

[ParengEarlbax]

i am having a similar issue. i didnt remember when was my last update. i just suddenly didnt work. but my drag down menu wasnt working immediately after the last update. appreciate your help on this.

[BanglaGirl]

Same issue here:

Drop down started working some weeks ago and I kind of accepted it.

Since this morning the back and home buttons don't work any longer (for the last week they were responding not correctly already and I had to use glove mode a lot) and I also think it is related to the latest update.

It is annoying, I have this phone only for 10 months now and it only causes problems. Service center is not an option for the next 5 months since I am in the jungle of Madagascar. Easy touch helps for now (thanks for that recommendation), but I really would wish the problem/bug would be solved. 

It is a petty I really like this phone otherwise...