No sound from media apps in headphones

[HenrikE]

Hello,

I bought an Xperia Z5 almost a week ago, and I'm very happy with it.

The first day or so, it worked perfectly fine. Now however I'm not getting any sound from media apps in my headphones.

I've tried Youtube, Netflix, Spotify and the preinstalled media apps such as Movie and Album.

Also tried with another set of headphones, still nothing.

I can hear keytaps, ringtones and selection sounds though.

Without the headphones everything works fine.

Is there a setting I might have missed somehow?

[RobertoDS]

It's for sure an HW problem so as u can listen music with BT earbuds, and not with jack 3.5 headphones

It's clearly obvious as it seems if u tried all the things u had to do, as suggested by Rickard !

[RobertoDS]

But u can try to blow, gently, inside jack 3.5 mm or try to clean with something tender into it and then u can be sure that u can't do any other things

[jeocava]

Hi @Robertods88, as we've said, we can hear keytaps, calls and FM radio as well. If this is a Hardware Problem, even that will not work. Right? I'm not an expert on Phone Stuctures/Hardware but I don't think there is a different line or specific part for any of that on the Headphone Jack. Bluetooth headphone are working fine, yes, but it does not mean it is a hardware problem.

[Dodo1515]

Hi all,it's my second premium phone getting this issue all of a sudden,one thing l don't understand,how is it that it work with soundabout app?l tried everthing repair,reset,flashtool,anything work only with this app which force it to play in headphone..

if it was a hardware problem,it wouldn't play even with soundabout app...

l'm getting crazy..:smileyconfused:Sony can you please make it clear and give us an answer??

|Thanks

[Jackson1628]

SMS & Apps without notification sound when I use bluetooth earset with my Xperia Z5 Premium , except phone in notification sound.

[CameronT]

Hi @Jackson1628,

Welcome to the community.

I am having a bit of difficulty understanding your issue. Could you please provide us more detail about the issue that you are facing, perhaps the steps you are taking to have this occur?

[Jackson1628]

I can hear all notification alerts sound and the music from the phone speaker . When I am using bluebooth headset , I can't hear all apps notification alert sound include SMS , but I can hear the voice communication notification alert sound and hearing the music with bluetooth headset .

Hong Kong Sony repair center can't solve this problem .

[Celdrøn]

Hi there,

I encountered this problem today, that was really boring. 😕

I tried Soundabout, but unsuccessfully for me.

I found a solution with the app Sony Music, the standard one (https://play.google.com/store/apps/details?id=com.sonyericsson.music).

I'm on a french version, but I'll try to give you the good path :

Go to Settings > Music settings > Play with the option DSEE HX (toogle it several times)

For now, with this option disabled, I've sound from Media app (Music, Youtube, VLC for exemple).

I hope this workaround will help some of you. Good luck.

See you.

[Almightyadam]

Hi, I've been having this issue for a while now. It is 100% a software issue. My earphone/headphones used to play media perfectly through the jack and then one day they would only play notification sounds. I have now got Bluetooth replacements but I can't use AUX cables. I have noticed that sometimes if I play a video or music and then plug my headphones in, the music will play through them for a fraction of a second then stop. Very annoying.

[Almightyadam]

Also, the soundabout app does nothing for me, neither does messing with the audio settings.