Camera/Flash issue in low light conditions

[coldsev]

I have an Xperia Z2 updated with android 4.4.4. When I try to take pictures at night I just get purple photos. This started just a few weeks ago out of nowhere. Let me say that the lens is not dirty nor blocked by anything. I don't have a case. I have just restored the phone today with Sony PC Companion and still the same issue. Any solutions for this...?

[Uliwooly]

Purple photos while using the camera flash could be a protective case or film or fingers or grime or your fingers blocking or partially blocking the flash

[coldsev]

Thanks for the quick reply. I wish something like that was the issue, but no, not in this case...

[Phy]

That maybe a hardware issue then I suggest you contact Sony Xperia Support

http://www.sonymobile.com/global-en/support/contact-us/

[coldsev]

Oh God, really? It came from there 5-6 weeks ago for other issues and they told me they changed my camera lens too, don't know the reason why. So it should be new basically 😕

[Uliwooly]

Send it back

[coldsev]

Guys, I realised that there is something covering the flash partially on the inside. Don't know what it is. Do you think it might be the issue?

[Uliwooly · Accepted solution]

Yeah, contact your local Xperia Care

[coldsev]

Will do! Thanks.

[Uliwooly]

anytime