XZ Sudden Death

[shadi2090]

Dear Mr/s

I purchased a Sony Experia XZ  with Serial No (*personal info hidden*)  from  Mobile Shop  Date 03/01/2017 with warranty from Delta Service Center.

At 11/04/2018 suddenly my Experia XZ Stop Working without any tries to power up or charge or even to Restart (Volume Down +Power).

At 18/04/2018 I went to Delta Service Center Located in Cairo (Nasr City) and I left my mobile and pays Fees as the mobile is out of warranty to Check and to give me reply after 4-7 Days.

At 23/04/2018 I called to know the status of what happen they told that the mobile need a new Main Board !! I asked for what is the problem in my main Board with (I Don’t Know) as an answer !!!

How I suppose to change my main Board for such a device after 16 Month  from Purchasing ???

My used the mobile very Careful with cover and Glass Screen all time, although there is no Scratches not even Drop

I don’t know what to do with my data that is suddenly not exist my Contacts , Photos ,Videos, mails every thing

That’s the worst experience Ever, my last Z2 was much better than this

[Uliwooly]

@shadi2090

I'm sorry to hear about your issues but this is a global user based forum, you should stay in contact with your Local support and the warranty center. 

[shadi2090]

@uliwooly

i contacted local support (Experia Support Egypt) with the same feed back that i need to replace my main board which not accaptable ,i asked for full report From service center and im still waitng