XZ premium Fingerprints don't unlock the phone I'm in uk

[Magpieally]

Up until recently I've been using the fingerprint unlock of the phone no problems but all of a sudden its saying hardware not available but then works on apps but now at times this isn't even working why?

I'm in UK, I've even done a factory reset. 

[dandy63]

Have you tried Safe Mode at all.....try to think if you've downloaded any new 3rd party apps around the time this occurred. As you've tried Factory Reset already Safe Mode is the next step

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

[Magpieally]

Yes tried safe mode still hit or miss and only have 2 3rd party apps that uses fingerprint and have had the issue even with them not installed or setup to use fingerprint. 

[Qatrium]

@Magpieally

I'd suggest that you perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.

Follow the steps given in blue links, and keep us updated.

[Magpieally]

Doing all the above options have stopped the finger print unlocking completely ☹️

[Qatrium]

@Magpieally

Might be a hardware issue then, you should contact your Local support and get your phone inspected.

[Magpieally]

Yer done that just now thanks