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My xperia xz does not recognize fingerprints

VictorCB9811
Visitor

My xperia xz does not recognize fingerprints

Translation via Google Translate:

After upgrading to Android oreo, the option to manage fingerprints does not appear anymore and I can not use it to someone else and what can I do?

Después de actualizar a Android oreo, la opción de administrar huellas ya ni aparece y no puedo utilizarlo a alguien más le paso y que puedo hacer? 

2 REPLIES 2
Lara1012
Visitor

Also my fingerprint manager doesn't work anymore  (Android 7.1.1). An Update to oreo didn't help...

Trekcicity
Visitor

I had a similar problem. My phone was upgraded to Oreo from the box, and the finger print scanner worked at first but over time began to malfunction, and eventually stopped. I installed the Xperia software and performed a system restoration on the device which has fixed it for now.

If you are willing to start over, a system restoration ought to fix the problem for you, too.