Join now - be part of our community!

Data mobile issue

heddicmi__
Visitor

Data mobile issue

Hi all !

I'm starting a new life with a new XZ1 Compact after my previous Z3 Compact.

BUT... I've got an issue on data connection. Slightly_frowning_Face

The network configuration is ok and data works fine (4G+ to lower regarding where I am). But many times a day, the data are unavailable.

The network is always up, I can call or send SMS. But I can't connect to internet and I've no data connection logo (4G, etc...).

I've install NetMonster to see the network at this time. I was connected to an antenna (Is this right word in english ?) that I regulary use an works. For this, I think the issue is on the phone and not network. 

This issue is a random issue. I don't know when it will happen. But it happends every day. And I particulary notice it when I'm at work. 

For complementary information :

I'm in France on Free mobile network.

Can you please tell me something on this ?

Thanks for your help.

1 REPLY 1
MartShal
Visitor

did you solve it?