Big problem with my MicroUsb

[Rated95]

Hello,

First of all, i apologize for my english, i'm french and i'm not fluent !

I am writing to you cause I met a big problem week ago with my Xperia ZX.

After 2 hours of charging in the middle of the night, I unplug my phone and spend the day quietly. In the evening, I decided to connect my phone because it had only 17% left. But..... at this time my charger did not want to connect to my phone or not correctly. The phone only charges very slowly (around 20% per hour) and only at certain very precise angles

I want to say that no shock has been received on my phone since its purchase. My phone has a rubber protection that prevents damage from falling anyway... No abrupt movement was made during disconnection too. 

I am afraid to send my phone for repair and that Sony asks me to pay more than 100 € by saying that the problem is my fault and that this is not taken into account in the guarantee...

Help me ! 

[CameronT]

Hi @Rated95,

Welcome to the community. I am sorry to hear about your problem.

Based on the fact that the phone will only charge at precise angles it seems like the charging pin may be bent. With the information you have provided I recommend you arrange a repair with your local support team.