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My G3226 XA1 Ultra began experiencing massive battery drain literally overnight several months ago. There was no change in settings or new apps installed, the phone just stopped holding a charge. Battery will show 100% on standby but after fifteen to twenty minutes the phone will have turned off due to low battery. When the phone is restarted it will show 1% charge remaining and charge extremely slowly back up to 100%. At the time I assumed it was the battery and replaced it only to experience the exact same issue with the new battery. I then tried the software repair function in the Xperia companion with no results. If I disconnect the battery after it dies and reconnect it, the battery life shows 95% or so and then begins to rapidly drain again which leads me to believe that this is a software issue and not a battery issue. Over the last few months I've tried the software repair function several times and always no change. The phone is currently at 48.1.A.2.73. Fully charged battery life shows 2 hours remaining and only 4 hours, 46 minutes if switched to Ultra Stamina mode. The phone doesn't show any power consuming apps as it is always in standby with the screen off.
I would appreciate any help you can give Thanks.
Solved! Go to Solution.
XA1 (g3121) but very similar experience to others here.
Phone is about a year old. Started going from 50% to 0% instantly and taking a very long time to recharge, staying at 0% for a long time. I replaced the battery, similar behaviour. See battery screenshot... now a brief step at 25% and plateaus at 50%.
Service menu reports battery is OK.
No abnormal heat.
Based on all the posts, the trend appears to be that the issue appears shortly after a software update from Sony. Given that Sony has been ignoring posts here as well as emails regarding the issue, I would guess that this is a case of planned obsolescence, whereby Sony is "encouraging" users to buy a newer Xperia.
Regardless, I moved to a Pixel after Sony wouldn't assist with my Xperia problem and I haven't looked back since.
Too bad that Sony does not acknowlegde or respond. I switch to LG.
Anybody else had luck with a factory reset?
I use g3223 model, try this -> on app and notifications - click app info - click the icon on top right side corner - click show system then find the app that says autopoweroffservice then disable it.
Hi,
I have tried the factory reset and disabling the autospowersave option within apps but had no success.I now have an old experia 2 which ive had for years has been running as my back up.
I am furious that sony would such a thing with regards to the X1A ultra. They have lost my custom going forward.
Same issue here. Im 100% sure that Sony planned the phones like this. From one day to another the phone cant handle the battery. Not even a new one. So disappointed. I bought a new phone. Not Sony.
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