Back camera not working XA2 ULTRA

[Dray35]

Any help would be great 

[Strampke]

Hi @Dray35 

When you have this problem the first steps are to test.

•  Does it happen in Safe Mode too?
  • Safe Mode -> Support app on your phone -> tap 'Get support' -> tap Safe Mode for explanation and Enter Safe Mode
• Does your camera pass the test?
  • Support app -> Xperia Tests

Let us know how it goes please.

[Garyrich40]

Thanks for the info. Tried the safe mode and test. Camera is the same.
Front camera works OK, flashlight and back camera not working.
Regards
Gary Richardson

[Strampke]

Time to contact Support.

Again the Support app is your entry point.

Good luck!

Wait!

One ultimate attempt.

Goto settings -> Apps & notifications -> see all apps -> tap the 3 dots in the upper right corner -> show system -> scroll to camera app -> storage -> clear cache & clear data (don't mind the warning, nothing to lose here)

Your camera app will be reset.