Xperia X freezing when fully charged

[Starnett]

Hi,

Bought my Xperia X at the end of August this year. Brand new phone. It was fine for a few weeks but now has a habit of freezing when the phone completes its charge cycle. The led is always green and when I perform a soft reset the phone is at 100% charge. Doesn’t freeze during the day, only when plugged in using the original power adapter and lead.

I did delete some apps and games I wasn’t using and this did seem to settle things for a few days but it started again. I can’t charge it overnight anymore as my alarm won’t sound if I do as it freezes.

Has anyone else had this happen? I have not done a full reset yet as was hoping to avoid this if possible. I did use the Bluetooth transfer suggestion when I changed to this phone, had a Samsung S7 Edge before and did find a couple of Samsung apps on my phone bizarrely, which I have deleted.

Any advice appreciated.

Andy

[najodleglejszy]

@Starnettdoes the same thing happen in safe mode?

[Starnett]

Unfortunately yes, doesn’t matter if in normal or safe mode. Just tried again in safe mode and this is the result:

Green LED and Frozen - soft reset needed to make it work again.

[CameronT]

Hi @Starnett, I am sorry to hear about this.

I recommend you try performing a software repair using Xperia Companion. This will re-install Android so if this issue is software related this should fix it.

[Starnett]

I've tried doing this tonight but the xperia companion doesn't work. It keeps crashing during doing a backup. I decided not to bother backing up in the end but when doing the software repair it failed.

Luckily my phone still booted up after disconnecting it from the PC. I thought it had bricked my phone to begin with. Really not happy with this situation at all.

[CameronT]

I am sorry to hear about that @Starnett 

If you are unable to complete the software repair, then I recommend you contact your Local support team for further assistance.

[Starnett]

Hi. I managed to do a factory reset last night on the device itself. It did not freeze last night so I will see how it goes and contact Sony if I have any more issues. Thanks for your advice. 

[AJones513]

Hi,

Did you ever resolve this problem? My phone started doing this last week and I'd hate to do a factory reset if it wouldn't solve the issue.

[Joe321]

I also have this problem with Xperia X.

It doesn't happen all the time, but when it does a soft reset is required to force a reststart.

Same syptoms - unresponsive after charging and then battery is at 100% after reset.

[Strampke]

The recipe is clear, isn't it?

Try a software repair with Xperia Companion.