Headset not supported

[stuft]

I've had my Sony Xperia X for a few months and it's has worked fine since I've had it with every pair of headphones I have (one of which is a Sony pair) and it also worked via the Aux in my car. Suddenly it will not work with any device and I keep getting the message "Headset not supported..."

I've googled it and many forums suggest it's an issue with Smart Connect but that's not inastalled on my phone.

I did see another post relating to this topic from December but it was never resolved.

Any ideas before I post it back for repair/replacement?

[CameronT]

Hi @stuft, welcome to the community. I am sorry to hear about this.

Can you please try your phone in safe mode and see if there's any difference?

[stuft]

Thanks for the prompt response. Unfortunately it makes no difference, still get the same message in Safe Mode.

[CameronT]

@stuft,

Since this happened after an update maybe you should try reinstalling the firmware by running a software repair using Xperia Companion.