Crash when selecting different wifi

[jny0-hotmail.com]

Hello,

My phone says XQ on it, but I couldn't find that option.

Here's the problem:

I have 2 wifi networks in my house.  If I notice my phone is on a weaker network, and click on the "Internet" widget to select the stronger one, I get a white screen, and the phone freezes.  I usually have to restart the phone to resolve.  How do I fix this?

Thanks in advance.

jny0

[EMS_MO72]

Hi

Make sure that your phone is up date and you can try the steps here as well: http://bit.ly/3Bh4B7U

Also, if you have any SD card inside the phone , try to test without it and check if the same thing will happen.