Unable to adjust sound level on KD65AG8 65” OLED TV

[Flinders]

We have had our KD65AG8 OLED TV since February but sound no longer can be adjusted lower or higher in any way. I think it’s a fault but thought I would check here before reporting in case I’m missing somewhere I can reset. Tried the factory reset but it’s made no difference.

Anyone had the same problem and resolved or shall I just report a fault? Thanks 👍🏻🤗

[Piscie]

Hey, it might be a remote control glitch. Try the troubleshooting steps here and check again.