Share your experience!
I know BBC iPlayer has had problems this weekend but does Sony know when the problem will be rectified for Sony smart TVs?
Solved! Go to Solution.
Done. (several times). Still the same.
'Cannot load programme - This is a temporary problem. Please try again later.'
Hi there
I know you said about rebooting the TV - do you mean Factory Reset? If not, try doing that?
Also, what version firmware are you running? I understand there might have been an update just recently?
Cheers
it is the latest firmware, have checked. Will try the factory reset tomorrow.
Factory reset has sorted it, thanks.
Hi there
Unfortunately I think your question would be better aimed at the BBC, as its the BBC the controls and develops the application - whereas Sony's responsibility it to ensure it displays.
The Link I have to contact BBC regarding iPlayer is below, but for some reason, it wont load for me at the moment.
https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage
Cheers
EDIT: Thought I'd just mention that the BBC has over 1,200 versions of its iPlayer (a rediculous amount !!)
Thank you Quinnicus for your reply. Actually just after I posted, I discovered another thread in one of the recommended links below ,( BBC iPlayer Issues 2014 (MASTER THREAD) )
which discusses the consequences of the firmware update, and I discovered I am not alone in finding problems choosing higher quality downloads, others have the same issue, but they came to the conclusion that lengthier programmes over 3 hours had this issue, but not shorter ones. I need to check this out in more detail, meanwhile thank you for the link to the BBC.
Your Welcome
I remember that conversation now, in regards to the length of the BBC program, and it was never resolved. Hard to know whos resposibility it is to be honest, its a BBC application, but could be a limitation of the TV as well, so....
Edit, there is a break-away thread now - if you can post in their - Ill forward it onto Sony Support.
http://community.sony.co.uk/t5/televisions/kdl-40cx523-amp-long-programmes-on-iplayer/m-p/1716831
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