WF-1000XM005 no voice guidane

[conn1204]

Does anyone know how to activate the voice guidance on the WF-1000XM005? I have recently switched from the WF-1000XM004, and I found the feature useful for monitoring such things as battery levels without having dig my phone out to open the app. 

[TheMaze]

Hey @conn1204 

You can turn on/off the voice guidance feature and change its language using the Sony | Headphones Connect app

https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html

[conn1204]

Hi,

I have tried this. When I adjust volume I hear the voice guidance, but when I use the earbuds, I just hear the beep tone. I do not get the battery percentage information or noise cancelling/ambient information etc.

[TheMaze]

Hey @conn1204 

Is their firmware up-to-date? https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/softw...

I'd suggest also, that you try to initialize them to restore factory settings: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html