How to Fix Audio Issues with WH-1000XM4 Headphones During Zoom Calls?

[sam.kim168960]

Hello Sony Community,

I've been experiencing audio issues with my Sony WH-1000XM4 headphones during Zoom calls. Specifically, when I take off and put back on my headphones, I lose audio completely and have to turn the headphones off and on again to restore it.

• Has anyone else encountered this issue with the WH-1000XM4 headphones?
• Are there any specific settings or firmware updates that can resolve this problem?
• What troubleshooting steps would you recommend to fix this issue?

Any help or suggestions would be greatly appreciated. Thank you!

[TheMaze]

Hey @sam.kim168960 

Please, check if the firmware of your headphones is up-to-date

https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/softw...

[sam.kim168960]

thanks for your assistance........................