Webcam Issues

[Zeynep24]

Hello,

I have a Vaio laptop model VPCEH1S0E.

For years my built in camera has not worked, however I have now upgraded to Windows 10 hoping this would resolve the issue but it has not.

The webcam shows in device manager and says all the drivers are up to date.

When I try to use the camera, the green light is on but the the picture is black.

Any help would be great, thanks!

[Anonymous]

Hi there,

It might be best to contact Sony support here.

Let us know how you get on.

Best wishes,

M