SVF1521H1EW memory upgrade problem..Help!

[19dk77]

I have bought a CRUCIAL 4GB SO-DIMM DDR3L- 1600 CT51264BF160B after consulting the memory upgrade tool in crucial's website. My VAIO SVF1521H1EW has 4gb installed memory and has a spare ram module available. After installation my laptop boots but doesn't recognise the extra 4gb of memory. Any suggestion to fix the problem?

Note that i tried to boot the laptop with only the new memory module and it works fine!!! I also switched the modules but it still doesnt recognise the extra 4Gb of memory....

Please help..

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

I'd recommend getting in touch with the Sony Support team here for further help.

Best wishes,

Sean