Share your experience!
I have model RX504 and want to view the modem status in the taskbar when on line but the STATUS option in CONTROL/PHONE&MODEM is greyed out. 
Doug,
Go to the Controll Pannel > Modems and Phones > Properties on your modem > show status in the system tray.
I think Jaan is probably right - you do not have administrator priviledges. Log on as administrator and see if they become availabe, if so then it is fairly simple to solve.
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