Customer Support?

[ears182]

Apparently Sony cannot tell me whether the AGP slot in my PCV-RX406 is AGP 2.0 or AGP 3.0.

Apparently the reason I cannot be told is Sony do not support upgrades -

"Dear Ian, 
 
I'm afraid we can't provide any technical information as we do not support hardware upgrades. "

I am astonished. They provide a guide in PDF format on how to install new hardware on their website but they cannot provide an answer to a simple question because they do not support hardware upgrades?

I thought I was paying a lot of money at the time for a quality product and support when I purchased a Sony brandname. 

However, this is far from true given the integrated motherboard, poor specification OEM components (such as the MX graphics card) and disappointing support (historically, this rant is a product of a year of Sony's 'customer support').

In future I will return to building my own PC using products from reputable organisations who provide adequate customer care!

I will publish my experiences with Sony on technical support forums I subscribe to in the hope that others will be able to come to a more informed decision than I did beyond a mistaken belief that Sony equals quality!

Apologies to other readers not interested in this rant.

Dr. Ian D. Wilson PhD

[robpaxton]

Aida32 should give you the AGP bus speed and version (under Motherboard, Chipset) - it's available from http://www.aida32.hu/aida32-download.php

[tellingd]

Aye, the point being that the rep had nothing to go on but the official documentation, which was inadequate.

Of course, I imagine a lot of end users will be happy with their purchase and won't be interested in these details.

I am one of those "happy" users :smileygrin: To be honest I wouldn't know an integrated motherboard if it mugged me in broad daylight But I do like Sony stuff

[idwilson]

Thanks Rob, it did indeed. Wonderful utility and well worth my rant to learn about it.

Best wishes

Ian

Aida32 should give you the AGP bus speed and version (under Motherboard, Chipset) - it's available from http://www.aida32.hu/aida32-download.php

[kee-lo_]

I am one of those "happy" users  :smileygrin:  To be honest I wouldn't know an integrated motherboard if it mugged me in broad daylight     But I do like Sony stuff  

Dave, I don't think it's got the enegy to take your wallet

[ears182]

sony sucks! as far as support, no motherboard manuals for my sony vaio an even getting on this web site deserves a George cross. fifteen years of fiddling with my computers and it makes me wonder how much the people who compose this web site have spent awake in the last decade,
is it not supposed to be easy to follow links to pages, rather than spend your life trying to get information?
no more sony vaio for me next time, I will build my own.
strange i dont seem to be able to reply to the post ,is this a sony bug.