Can't pair headphones to Samsung Galaxy tab a

[Hellywellywhooples]

I can't pair my Sony Headphones to my Samsung Galaxy tab A tablet. It finds my device so it's on its list but then I get a notification telling me the 'pairing rejected by LE_WH-CH700N'. 

Does anyone have any advice for me please? The whole reason I got these headphones was so as I could watch Netflix on my tablet and listen to it through these headphones! I have the bluetooth turned off on my phone so I don't think there's anything like that interfering with it.

Thanks for your help 

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

Please see the following tips to help with Bluetooth connection issues here.

Let me know how you get on.

Best wishes,

Sean 

[Goodey87]

Hi all, just bought a galaxy A7 tablet and went to connect my Bluetooth Sony headphones. It finds the headphones on the list but it says pairing rejected when selected. 

I can connect my galaxy s9 phone to the tablet with no issues. 

I have read that deleting the cache partition could solve this issue, has anyone had this issue and solve it? 

Thanks Martin 

[HannahEd01]

Hi Goodey87, from my point of view, if the headphones work with other phones it's not the headphones, it might be a compatibility issue. Which headphones do you have?

[Goodey87]

Hi HannahEd01,

Thanks for reply. I have the Sony WH-CH700N headphones. 

I spent an hour with samsung tech help and didnt get anyway. 

Thanks 

[Bat_Rick]

Resetting the unit might do the job, and also try to un-pair the unit from the phone before the resetting.