White info box/banner

[Lois_Mac]

Hi hoping someone will be anle

to help me with this - when I am using my fire stick a larger white banner/box comes up on the screen and I can’t get rid of it. Only seems to do it with the fire stick as I also have a now tv stick and it doesn’t happen when I use that. The original remote control broke so I got a universal one that is compatible with my Sony tv. I’m fairly sure it is the Sony tv or remote and not the fire stick because it changes when I use the Sony remote not the fire stick if that makes sense. Any ideas? It’s driving me mad. Added a  picture to see if it helps with any ideas or if anyone has had the same problem. Thanks 

[LightFoot]

Hi @Lois_Mac 

It looks like the famous Amazon Fire Stick white box. Have you checked that the Text Banner is Off in the Accessibility settings on your Fire Stick?

[Lois_Mac]

Thank you for the suggestion ! I just tried that and turned it off. No idea how it even got there in the first place as it wasn’t on there until I got the new remote that’s why I assumed it was that and/or the tv. Thank you so much. 

[LightFoot · Accepted solution]

Hi @Lois_Mac 

I believe there is a key combination that toggles it off and on. Perhaps you accidentally hit that, who knows 😀

[Lois_Mac]

probably ! Who knows 🤣