SonyBravia wifi connection issue- help please!

[msalmon68]

Since I have installed a new BT smart hub my Sony Bravia KDL-43W809C will not connect to the internet for more than 10 seconds. It constantly connects and disconnects. The hub is working well on all other devices. The connection test says Local access and interner access [IPv4:Failed][IPv6:Failed]. Any ideas welcome!

[japoreb · Accepted solution]

Have you tried doing a factory reset on your TV set? Is it on the latest software?

[msalmon68]

A belated thank you on this. Factory reset worked!

[wicksy69]

Hi- I have IPv4 failed messages and internet on my Sony TV

I have internet on other TV’s in the home

may I ask how do I factory reset?

many thanks