SEN (Sony Entertainment Network) says 'Not Available' on Sony Bravia KDL -55W805A

[blacktoro5]

SEN is Not Available so can not access Apps e.g. Netflix. 

I have done a factory reset of the TV.

TV software is up to date

I have restarted the router several times.

I can however access Youtube for example through the Applications menu. 

Its Netflix and other apps I had on SEN that I can not access.

[Joe_Dohn]

According to this article, the apps should be working fine. Maybe try using a different network (i.e. hotspot)?

[blacktoro5]

I guess what’s in question is that when pressing the SEN button , no apps at all appear and a message ‘Not Available’ is shown. I don’t doubt that the Apps may still be working but they do not display.
When pressing the Home button and clicking the Sony Entertainment Network icon under Applications option, I get the same ‘Not Available’ message .

[EUSupport_EN]

We are currently investigating the issue and hope to have more information for you soon.

[Gophermike]

I am having this same problem on my KDL-42W805A since 25/02/2021   SEN (Sony Entertainment Network) says 'Not Available' .

[cathrol]

Have a sony bravia KD-55x9005a having the same issue, clicking SEN button and all apps disappeared particularly Netflix. Will never buy a Sony tv ever again. too much hassle, lost BBC I player before now this. 

[SueThornhill]

I have the same problem on my tv, KDL44W653A.  It was working ok on Tuesday and SEN had disappeared on Wednesday, no access to Netflix. They've already withdrawn iplayer. I will not be buying another Sony tv.

[tc9896]

Getting the same thing since Wednesday morning.

[zygold]

Not exactly the same problem, SEN is working normally but the programme guide (Gracenote powered) on my KDL42w706b has been 'Not available' for the last two days for no apparent reason. Network connection is fine. Using satellite channels, all set up correctly with correctly assigned programme guide info for each channel (what a chore setting that up is). Has Sony forgot Gracenotes bill so have they pulled the plug on Sony?! Anyone else had this problem I wonder?

[Chompski63]

As of two days ago, on my Sony KDL-42W800A LCD TV the Sony Entertainment Services stopped working. Now I can't access Netflix.

The message on screen is "Not available". We know that the internet is connected and works as the YouTube app works fine and we can see all other Sony channels that are not in the 'Sony Entertainment Services' button.

Does anyone have any ideas?