Model number

[Claire75]

So I have a Sony KD-55XF7003 I got a message about an update yesterday but as I’ve gone into customer support the model number is in correct it’s stating KD-43X7000E what do I do 

[Claire75]

So measured the tv and it is definitely 55 so been on the phone to Sony who suggested a factory reset and it made the tv worse can’t even get onto the screen settings now think I’ll just get a new tv 

[EMS_MO72]

Hey @Claire75 

Are you looking for this update to your TV? https://www.sony.co.uk/electronics/support/lcd-tvs-xf70xx_x70xxf_x73xf-series/kd-55xf7003/software/0...