KDL55 W905A - SEN / Apps "Not Available"

[trancem]

Hi guys,

Since yesterday morning everytime I press the SEN button I get the Not Available message. I can't even see the list of the apps. Has been working fine up until yesterday morning.

Also, the Home button does not do anything if I am watching Sky (HDMI 1)

If I change input to TV - the Home button works and I can get to settings/Apps that way: I can get onto YouTube this way but it doesn't list all of the Apps (Trying to get onto Netflix). If I click on All Applications I get the same Not Available message as above.

TV is connected to Internet fine as YouTube and Browser work

I have tried all of the following:

- Refresh Internet Connection 

- Switch TV off from mains for a few minutes

- Switch Router off from mains for a few minutes 

- Factory Reset settings on TV

All of which I am still not able to access SEN / Apps.

I believe I am on latest firmware (PGK4.600EUA)

Located in UK

Virgin Media ISP

Can anybody help? My little one is driving me nuts that he cannot get Hey Duggie on Netflix 😞

Thanks for any help

[Transporter007]

I’m having the same problem, netflix removed and Sony apps page is not available, only youtube is working..

[trancem]

I wonder if it's an issue with Sony server or something.

Great !

[Trike4me]

I've had same problem since yesterday when it was fine!  I hope someone can help/suggest something.

[EUSupport_EN]

Hi,

This issue is currently under investigation. Our team is working on a solution which we hope will be ready very soon.