Kd55x9005

[Savak001]

I bought this TV in 2020 and all built-in players such as all4, iPlayer etc don't load and simply report that something went wrong. I've reset it, updated firmware etc but nothing works. Any suggestions are very welcome.

[Elodin]

Hey, can you try and clear cached data on your TV by pressing Home - Settings - Device Preferences - Storage - Internal Shared Storage - Cached data - Clear

Can you try and disable and then enable youview on your TV and try again. I hope this helps

[Savak001]

it did work but has stopped working again.

This consistent problem is not what I expect of Sony.

There must be a permanent fix.