[Jan 2016] Amazon Prime Issues

[hamacting]

Having been using this TV for a couple of years on my Amazon Prime account, I was this evening asked for my Amazon username and password.  I typed them in, but was told that they were not correct.

I tried on my Sony Blu-Ray 5.1 amplifier, exactly the same (username/password requested and rejected)

I logged onto Amazon's web site using the same credentials and had no problems.

Anyone seeing the same, or have any suggestions to work around the problem?

Thanks

KDL-32CX523

[Anonymous]

Thanks tojohns51

Can anyone else confirm its working?

I received a message today - that Amazon has fixed the issue, however i have seen the odd post here and there to say that its not woeking for them.

[johnhodgkinson]

Nope, I'm still stuck with the endless loop of not being able to log in on the bdp s3100 Sent from my Samsung Galaxy smartphone.

[survivalism]

Yes still not working. Endless loop. Please reregister your device. Here is the 5 letter code.oops code invalid. Why can't they just put up a post saying sorry we'll fix this...

[Anonymous]

This has been fed back to Sony, for them to liase with Amazon.  Cheers

[NigelMi]

This is now working for me. Thanks to all who contributed to lend weight and sony and amazon for sorting this. Both need to take a lesson on being more proactive in their communications. Sent from my Samsung device

[bensande]

Still not working for me.

Still unable to reregister the TV with Sony.

Does Sony have any direct support/ customer service team?  Anytime I find/Google a link to a support site other than this one the page fails to load.

[Anonymous]

@bensande - support details are:

http://www.sony.co.uk/support/en/contact

At the end of the day, this is an Amazon authentication issue.  Sony cannot fix this, but can put pressure on Amazon to get a move on.  

As i said above, this afternoon, Amazon provided Sony feedback to say this issue was resolved.  Sony provided me this info, and i have fed back to Sony that its not resolved for everyone.

[bensande]

It's an Amazon issue that I can't re-register my TV with Sony Entertainment Network? (then allowing me to try logging in to the amazon app again)

Really?

I do appreciate the help - and you have been far (FAR) more helpful than either Amazon or Sony have been so far but surely that can't be right.

I've tried registering the Blu-ray player as well this evening (which I had never registered before) and that is saying that the registration code is invalid as well.

[Anonymous]

@bensande - sorry, my bad.  I didnt fully read your problem.  Appologies.  Was watching tv at the same time.

It appears that i also cannot get the conact details for SEN:

http://en.support.sonyentertainmentnetwork.com

Ill get these details for you tomorrow.

Edit:

Only got an email address at this stage, no phone number (yet)

sonyentertainment.UK@eu.sony.com

[bensande]

Thanks Quinnicus,  much appreciated.