EPG reminder function stopped working on 01/01/21

[almaxwe18]

I have 2 old TVs - KDL20S4000 & KDL26S3000 - as of this morning (1st Jan 2021) the reminder function on the EPG stopped working. When I try to set the reminder I get an error message saying "This event data is invalid". I use the reminder function a lot to plan my viewing. How do I get ***** working again?

[hornet123]

The same happened to me. Let's hope we get some answers soon. 

[Scottydog124578]

I'm just grateful SONY do not run the ambulance service!! I will not be buying many more SONY products, this lifetime!!

[CJENKS]

I agree. I will not be purchasing from Sony again

[deemike]

This is the reply I had on the 13th January 21 which I suspect many have had

"Thank you for contacting Sony Support.

In regards to your enquiry with reference to your Sony KDL-32W4000, we are sorry to learn that you are unable to set reminder.

We have escalated your case to our technical team for further investigation. As our engineers are still investigating this issue, we cannot provide any further information at the moment.
We apologise for the inconvenience and thank you for your patience.

You can get any updates once released from the support page of your TV: 

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs/kdl-32w4000

Should you have any further questions, please feel free to reply to this email.

Thank you for your enquiry."

[Cassleej]

Thank you for sharing your email.  Agree with everyone that the missing reminder option is very inconvenient - but my TV is pretty old like me and perhaps it's to be expected that Sony can't give the matter high priority.

[Sony_and_Share]

Sony has to be commended for their quality and (the double edged sword) reliability of their products. I think everyone would have gracefully accepted a failure of an internal component as the end of the road. But this problem was "built-in". If the 13 year life ( 2021 issue) was mentioned in the sales literature, would anyone have purchased the product?  

[Win_88]

@MotcoUK21 I'm starting to lean towards that now. Only time will tell

[johpotte8]

Have just over 30 minutes trying to ask Sony why this function no longer works.

it would be easier to contact the Queen.   Shame on you Sony for 

[Bat_Rick]

Hi,

For some reason this feature is no longer available on old Sony devices and it seems like there is no workaround to solve this issue :(.