Electric shock from KDL-42W705B edge around screen.

[barfyfe]

I'm getting a small continuous shock from the edge of the screen, I'm wondering if anyone else has had the same problem with any other Sony TV? It's only 1 month old and I don't know if it's always had the fault as I've only noticed it just over a week ago. It doesn't matter if it's plugged into the wall socket or a power bar, the fault is always there.

[Pascale_F]

Hi there barfyfe,

Unfortunately, I need to ask you to please switch off and unplug your television, as this definitely should not be happening. I have escalated this to Sony and it would be best if you could Contact Sony Support asap tomorrow morning.

Many thanks,

Pascale_F

[barfyfe]

I've already contacted Sony customer support and so far all they've done is send me a list of questions! I knew myself to turn off the tv and discontinue using it but I've had 3 emails from Sony and they haven't advised me to stop using the tv!

[Anonymous]

Hi there

Unless you purchased the TV directly from Sony, I wouldnt worry too much about Sony Support.  Talk to the retailer you purchased it from and arrange an exchange (it might be easier that way). 

But certainly follow Pascale_F advice, turn it off.

Cheers

[gofrost]

This might just be static electricity,i assume that the tv is on a carpeted floor if so switch off and unplug and see if you get same reaction after you have walked across the room.If there is an earth leak the mcb should trip but if in doubt always follow previous advice.

[barfyfe]

I don't have any carpet anywhere near the tv, my living room has a wooden floor and it sits on a wooden tv cabinet, the wiring in the house was checked 6 months ago as part of a home safety check I had done, I wish it was as simple as static building up, I've stopped using the set as soon as the fault occurred and now I'm just waiting on Sony replying to my latest email, it's just a waiting game now!

[Anonymous]

Hi @barfyfe 

Just following up this thread to see if your issue has been dealt with and resolved?

Cheers

[barfyfe]

Unfortunately not, I've been on the phone to Sony a couple of times and I'm always told that a manager is to call back within a hour but as yet they haven't bothered their arse to call back. I thought that by going direct to Sony that it would alert them to a issue in a new model and that they would have the problem sorted out quickly, I guess I'll just take it back to the retailer, I might actually get some decent customer service!

[Anonymous]

Thanks for the update Barfyfe.

Your issue has been flagged with Sony, and I have also gave them a polite nudge/push as well. 

Cheers

[barfyfe]

Just a wee update, Sony are now sending out an engineer to my home. It's been a bit disappointing to say the least having a new TV just sitting unplugged as it was not very safe to use!