Bravia KDL-32W706B TV Lost Connection with Netflix

[Isidlo]

Hello everyone!

My above SONY TV has lost connection with the application of Netflix.

The applications simply does not load. It doesn't load the main Netflix homepage. After some time, a message appears saying that there was no connection to the WiFi and that I should reset the rutter.

I tried many manufacturer's reset, downloaded the latest software, spoke with the support center but without lack!

Mind you that I can enter into my Netflix account via other devises ; smartphone, tablet and PC which means that my account with Netflix is active. I'm still paying it without seeing it in my TV.

Is anybody facing the same problem and has he a solution to share with me?

Many thanks in advance for your time.

[Piscie]

Hey, have you tried to refresh the internet content from the TV settings and try again? Also try different internet sources such as your hotspot to test if it is a TV issue or not.

[Isidlo]

Hello!

Yes, I did. Refreshed the internet content and made my phone hotspot.

Unfortunately no result.I cannot understand why the updated software for the tv did not solve the problem!

[Piscie]

Well, what is the current software installed? Is it v3.006?

[Isidlo]

Yes, this is the latest installed.

In fact, when I asked for an internet update via the TV's menu, and especially for updates, it didn't download the new.

Instead I searched SONY support for any software updates for the specific model and found out that the v3.006 was released.

Then, with a USB memory stick, the new software was downloaded and installed in the TV.

Many thanks for our reply.

[HannahEd01]

Hi Isidlo, did you try unplugging the TV from the mains for two minutes and restarting your router? Also, try a hotspot, sometimes it does the trick.

[Isidlo]

Hello!

Yes, I did that! In fact I left the TV unplugged for a whole night. No effect!

[HannahEd01]

What about the hotspot? Or a factory reset?