4g support

[Santy13]

My hand set doesn't support 4G sim function.
Please solve the problem & enable the handset 4G.

[Santhu10]

Upgrade our 3G versions to 4G send 4G software to all our Sony users.
thank u

[YoGem]

Santhu10, while its true that some devices are mostly software locked to just use 3g, many others are really locked to 3g and 4g is not available due hardware limitations, if then your device is 4g but you don't get coverage then the issue is that your network is not ready or your account has it disabled.

What's your device and are you sure that your account is 4g/lte enabled?

[_alexdon_ · Accepted solution]

@Santy13 What device do you have? There is no way Sony can enable this for you, unless you have a 4G compatible device.

[Santy13]

I have Sony M2 DUOS model-D2302.

[Didrik]

Hi @Santy13,

The Xperia M2 Dual D2302 does unfortunately not support 4G networks. This is due to a hardware limitation.

[Santy13]

Then how to solve this hardware problem?

[Didrik]

@Santy13,

Since the hardware in your device does not support LTE networks there is unfortunately no way to "solve" this. You can read the white paper for your device to see what networks are supported, you can find a link to the white paper here.

[Santhu10]

sony xperia m2 is it enable for 4G?

[Didrik]

Hi @Santhu10,

There are three versions of the the Xperia M2: D2303, D2305 and D2306. 

D2303 and D2306 support 4G networks, D2305 does not.

If you instead take a look at the Xperia M2 Aqua then there are two versions of that model, D2403 and D2406. Both of these support 4G networks.