wifi issues

[keepcalmandjust]

I’ve had my Sony Xperia L for quite some time now and it has worked perfectly for the last few years,

However since the last update when I take my phone out of standby mode after a certain amount of time, my phone stops connecting to Wi-Fi for some reason and when I try to access the Wi-Fi settings, the settings app will either stop working and freeze or I just get a black screen(with notification an home button bars still visible) and after half a minute or so resulting in the same message if I want to restart it or wait, this does not solve the problem.

When I restart my phone, it temporarily solves the problem. So I figured it could be a certain app or file malfunctioning. The bad side about resetting it is that my phone loses all downloaded music information from all songs on my sd-card which is pretty annoying since I got a lot of music (I got the information via the pre-installed Walkman/music app if that has to do with anything) that’s why I wondered if anyone maybe could point out what the problem causes and how I permanently solve it.

I hope I told everything so it is understandable since I’m not very good at English…

(my apologies for bad grammar and spelling mistakes,

I will upload the screenshots of the screen if needed)

[Uliwooly · Accepted solution]

@keepcalmandjustdoit

My first suggestion is to boot on safe mode, if you don't experience the same problem while on safe mode then the problem it is a third party acting up, if it doesn't work then repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[John-BR]

Hi @keepcalmandjustdoit

Welcome to the community.

Here's how to run the repair on PC Companion:

1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:

1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.

6 . Select your model of phone from the list that appears

7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

You will want to start these processes with the phone powered off and disconnected from the PC.

[0258]

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