UBP-X800 freezing on start up

[KDickson]

Hi, I have read a few posts of the UBP-X800 freezing during disk playback.  Ours is not doing that.  It has not frozen during any disk playback, although we have only had maybe ten disks in the player and all have 4K or 1080 BluRay disks.  

About half the time on start up, the player displays nothing on the TV and appears to provide no audio output.  There is no response to the remote after about 30 seconds, prior to that is is normally possible to open the tray.  Once it has stopped responding the only solution is to unplug.  Getting to the socket to do that is difficult.  After it is reconnected and powered up the second time all is usually OK. 

The player is is only a couple on months old and has been updated to the latest software.  I think it was post software update this issue started.  To confirm, current software version is M36.R.0338. 

Most settings are on factory default but but I have tried changing a number of settings following advice on this forum for freezing issues. 

The player is connected to a Sony KD-55XD8599 TV (on HDMI1) and an Onkyo TX-SR605 receiver by separate QED HDMI cables as the receiver is not HDCP2.2. The player is the only input to the receiver, other than an optical digital from the TV, and the only input, other than the aerial, on the TV. 

If I cannot get the issue resolved well within the warranty period I will need to return it.  I was planning on updating the receiver to a Sony STR DN1080 for a one make system but that plan is now on hold until this is resolved. 

I like the player. Please get this resolved. 

Thanks. 

[LightFoot]

Hi @KDickson   

Is there any reason why you are connecting anything using a now outdated Optical cable and have not connected your Onkyo output by HDMI cable to HDMI 4 (ARC)? Is there some restrictions on the Onkyo. HDMI high speed cables support higher audio specs no longer supported by Optical cables.

If it is possible I would connect the X800 -> TV and the TV HDMI 4 (ARC) to the Onkyo output and use Bravia Sync if the Onkyo allows it. Ditch the Optical cable and the HDMI connection from the X800 to the Onkyo.

Make sure that you are using High Speed HDMI 2.0 cables. They should only cost you about £5 each. 

[KDickson]

Thanks SonyUser30Yrs. 

There is a reason I've not connected that way: routing the audio stream to the receiver via the TV hadn't occurred to me.  I'd expect to to give an HDCP system error but it's worth a try. 

The receiver does does take an ARC feed, something I discovered some time ago by accident.  The optical connection only carries the off-air audio steam so it's not exactly testing the optical bandwidth. 

It probably goes back to my audio days, and call me a cable snob if you like, but I'd prefer to keep away from £5 cables, hence the QEDs.  All the HDMIs are high speed with internet so there are no issues there. 

Thanks for the tip. I'll try that routing sometime soon. 

[LightFoot]

Hi @KDickson   

The analogue days are well past us so all a digital cable has to do is pass ones and zeros. A £5 cable functions the same as a £100 cable. They have the same specifications. All you are paying for is build quality which may help on very long cables. As most of us don’t fiddle with cables once they are in place they function exactly the same. (Just my own opinion ).

I am using AmazonBasic HDMI 2.0 leads. X800 -> XE93 -> HT-ZF9/SA-Z9R. Also Sky Q 2160p 10 bit and picture and sound (Dolby Atmos) are fantastic.